FAQ
Customer Care
At 803, every detail matters. From the fit of your jumpsuit to the moment your package arrives — our goal is to deliver confidence, luxury, and ease at every step.
📦 Shipping
All in-stock orders are processed and shipped within 36–48 hours of purchase (excluding weekends & holidays).
✨ Pre-orders: Estimated ship dates will always be displayed at checkout. You’ll receive tracking updates the moment your order is on its way.
✨ Shipping confirmation: A tracking number will be sent to your email once your order has shipped.
📏 Sizing & Fit
803 pieces are intentionally designed to be snug, sculpting, and form-fitting — crafted to highlight your shape while moving with you.
✨ For a more relaxed fit, we recommend ordering one size up.
✨ If you’re between sizes, size up for comfort without losing the sleek silhouette.
✨For taller frames and longer torsos, sizing up is recommended.
🔄 Returns & Exchanges
We want you to love your 803 purchase! If for any reason you’re not satisfied, eligible items may be exchanged or issued a store credit within 14 days of delivery.
✨ Please review the sizing chart and fit notes carefully before ordering.
✨ We currently do not offer refunds to the original form of payment.
✨Return shipping costs are the responsibility of the customer, unless the item is deemed faulty.
✨Items must be unworn, unwashed, and in original condition with tags attached.
✨ In the rare event of a manufacturing defect, please contact our team within 48 hours of delivery so we can make it right.
To initiate an exchange, please contact our team at theeightothree@gmail.com
💌 Customer Support
Questions about your order? Need styling advice? We’re here to help.
📧 Email us at theeightothree@gmail.com and our team will get back to you within 24–48 hours.